Refund policy

Refund Policy

Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 14 days of receiving your order, provided that:

  • The item is unworn, unwashed, and undamaged;
  • The item is in its original packaging with all tags attached;

  • You have started your return through our Returns portal.

We recommend carefully reviewing product information, images, and size charts before placing an order to help avoid the need for a return.

How to Start a Return
To start a return, please visit our returns page and follow the instructions provided. Return requests submitted outside of the 14-day window, or without following this process, may not be accepted.

Damaged, Defective, or Incorrectly Delivered Products
If you receive a product that is damaged, contains a manufacturing or printing defect, or if you receive an item different from what you ordered, please contact us within 14 days of receiving your order.

Please include:

  • Your order number;
  • A description of the issue;
  • Clear photos showing the problem.

After reviewing your claim, if the complaint is found to be valid, we will provide an appropriate solution. This may include:

  • A replacement product at no additional cost;
  • A refund of the purchase price;
  • Another suitable resolution, depending on the circumstances.

Order Cancellations
Orders are processed as quickly as possible after being placed. For this reason, orders generally cannot be changed or canceled once processing or production has begun.

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee that cancellation will still be possible.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If a refund is approved, the amount will be returned using the same payment method used for the original purchase. Refunds are typically processed within 5 to 10 business days. Actual processing times may vary depending on your bank or payment provider.

Please note: original shipping costs are non-refundable, unless the return is due to a defective, damaged, or incorrectly delivered product.

Complaints
Customer satisfaction is very important to us. If there is an issue with your order, please contact us so that we can work together to find an appropriate solution.

Contact
For questions regarding returns, refunds, or complaints, please contact us at:
Email: info@civarecollective.com
Civaré Collective

We aim to respond within 2/3 business days.

Legal Rights
This Return and Refund Policy does not affect any statutory rights that consumers may have under applicable laws and regulations.