Shipping policy

Thank you for shopping with Civaré Collective. We are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, product launches, promotions, or holidays, processing times may be longer than usual.

2. Shipping Destinations

Civaré Collective currently ships to selected countries worldwide. Shipping availability may vary depending on location and carrier restrictions.

If we are unable to ship to your location, you will be notified during checkout or shortly after placing your order.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

Destination country
Shipping method selected
Order weight and size

Any applicable shipping fees will be displayed before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times begin once your order has been shipped.

Netherlands

Standard Shipping: 1–3 business days

European Union

Standard Shipping: 3–7 business days

International

Standard Shipping: 5–15 business days

Please note that delivery times are estimates and may vary depending on local postal services, customs procedures, weather conditions, and other factors beyond our control.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take time to appear after shipment.

6. Customs, Duties, and Taxes

For international orders shipped outside the European Union, customs duties, import taxes, and other local fees may apply.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Civaré Collective is not responsible for delays caused by customs clearance procedures.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered due to incorrect or incomplete address details, additional shipping charges may apply for reshipment.

8. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us as soon as possible at info@civarecollective.com

While we will assist in working with the shipping carrier to resolve the issue, Civaré Collective is not responsible for packages that are marked as delivered by the carrier.